Returns and Refunds Policy

At IBIZZA, customer satisfaction is our priority.

Right of Withdrawal

Under applicable European Union consumer protection legislation, customers generally have the right to withdraw from an online purchase within 14 days of receiving their order, without having to provide a reason.

Return Conditions

To be eligible for a return, the product should:

Be unused and unworn;
Include the original tags and packaging, where applicable;
Be returned in a condition suitable for resale;
Be returned within the applicable withdrawal period.

Customers are responsible for taking reasonable care of the products while they are in their possession.

Hygiene-Sensitive Products

For hygiene and consumer protection reasons, swimwear and other hygiene-sensitive products may only be eligible for return if they remain unused and, where applicable, any protective hygiene seal has not been removed.

This does not affect any mandatory consumer rights that apply to defective or non-conforming products under applicable law.

How to Request a Return

To start a return request, please contact us at our customer support email and provide:

Order number;
Full name;
Reason for the return, if applicable;
Photos of the product, where relevant.

Our support team will provide the necessary return instructions.

Return Shipping Costs

Unless otherwise required by applicable law, the customer is responsible for the cost of returning an unwanted item.

If the product is defective, damaged, incorrect, or does not conform to the order, IBIZZA will assess the situation and provide an appropriate solution in accordance with applicable consumer protection legislation.

Refunds

Once the returned product has been received and inspected, the refund will be processed using the same payment method used for the original purchase.

Refund processing times may vary depending on the payment provider or financial institution.

Where applicable, refunds will be processed in accordance with the customer's statutory rights and applicable European Union consumer protection legislation.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery, preferably within 7 days, so that we can investigate the issue promptly.

This notification period does not limit any statutory rights or legal remedies available to customers under applicable law.

Exchanges

If you would like to exchange an item, please contact our customer support team. Exchange requests are subject to product availability and applicable consumer rights.